Using Somersets.com
This page outlines the terms and conditions on which you may use the Somersets.com website, whether as a guest or as a customer placing an order.
By accessing or using this website, you acknowledge that you have read, understood and agreed to these terms. If you do not agree to these terms, you should not use the website.
Somersets may update these terms from time to time. Please review this page regularly, as continued use of Somersets.com after changes are published means you accept the updated terms.
About Somersets
Somersets.com is operated for the Somersets skincare and shaving range, continuing the brand's long-standing focus on product performance and customer care.
Somersets is associated with Collco Trading Ltd. If you have questions about these terms, customer support or an order, contact Somersets at contact@somersets.com.
Links from this website
This website may contain links to other websites and resources provided by Somersets or by third parties. These links are provided for your use and convenience.
A link does not necessarily represent endorsement or recommendation by Somersets, and Somersets is not responsible for third-party websites or for any loss or damage that may arise from your use of them.
Any relationship you enter into with a third-party website is at your own risk. You should read the terms and privacy policies of any third-party website you use.
Privacy
The Somersets Privacy Policy forms part of these terms and explains how customer information is used to run the online shop, support orders and respond to enquiries.
You guarantee that personal information you provide through the website, checkout or customer support routes is true, accurate and current.
Language
These terms and any contract for an order placed through Somersets.com are concluded in English.
Product information, prices and availability
Product pages show the product name, size, description, price and availability. Prices are shown in British pounds.
Somersets takes care to ensure that product descriptions, imagery, awards, treatment information and other website content are correct at the time of publication.
Although every effort is made to keep information accurate and up to date, some variations may occur, including but not limited to size, price, description, product results, design, packaging and availability.
Delivery costs, available delivery options and accepted payment methods are shown at checkout before you place an order.
Product availability may change. If an item becomes unavailable after you order, Somersets will contact you and may offer a replacement, a refund or another suitable option.
Orders and payment
Orders are placed through secure checkout. Your order is accepted when the order confirmation is issued, unless Somersets contacts you because of a stock, payment, pricing or fulfilment issue.
Somersets may refuse or cancel an order if there is an obvious pricing error, suspected fraud, unavailable stock or a problem completing delivery.
Payment is handled by trusted checkout and payment partners. Somersets does not store full payment card details.
You are responsible for keeping any account details, passwords or checkout credentials confidential and for taking reasonable steps to prevent unauthorised access.
Delivery
Delivery options, costs and estimated timings are shown at checkout. You are responsible for providing a complete and accurate delivery address.
Somersets aims to dispatch orders promptly, but dispatch and delivery timings may vary depending on stock, destination, postal or courier services and other circumstances outside Somersets' control.
If there is a delivery issue, contact Somersets at contact@somersets.com and include your order number where possible.
Cancellations, returns and refunds
For most online orders in the UK, you can tell Somersets that you want to cancel within 14 days of receiving your goods. You then have another 14 days to return them.
Somersets will not normally collect returned goods or reimburse return postage unless required by law or agreed by customer support.
Because Somersets sells shaving and skincare products, opened or unsealed items are not suitable for return as they cannot be resold for health or hygiene reasons.
Nothing in these terms affects your statutory rights for faulty, damaged, incorrectly supplied or misdescribed goods.
Repeat orders and offers
Subscription or repeat-order products are only active where they are clearly shown and agreed to before checkout.
Discount codes and offers may be subject to expiry dates, availability, minimum order values, product exclusions or one-use limits.
Website availability
Somersets will do its best to ensure that the website is available and functions correctly, but does not guarantee that the website will always be available or uninterrupted.
Somersets may withdraw, amend, suspend or update parts of the website without notice where needed for maintenance, security, product, operational or legal reasons.
Website misuse
You must not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful.
You must not attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer or database connected to the website.
You must not attack the website through a denial-of-service attack or distributed denial-of-service attack. A breach may be reported to relevant law enforcement authorities and your right to use the website may immediately cease.
Copyright and trade marks
Somersets.com and its content belong to Collco Trading Ltd and its affiliates where applicable. This includes text, logos, icons, images, graphics, video, audio, animations, software, designs, colour combinations, fonts and distinctive product names.
The Somersets name and rower logo are registered trade marks. All rights are reserved.
You may download and print extracts from this website for personal use only. Reproduction of part or all of the contents in any other form is forbidden unless permission has been obtained from Somersets.
Somersets' status, and that of any identified contributors, as authors of material on this website must always be acknowledged.
Content updates
Somersets may update product information, policies, prices and website content from time to time.
Where website content refers to legacy product information, previous packaging, historical ranges or old stockist arrangements, Somersets may update that information as the relaunched shop develops.
Liability
The material displayed on this website is provided without guarantees, conditions or warranties as to its accuracy, except where required by law.
Somersets is responsible for foreseeable loss caused by breach of these terms or failure to use reasonable care and skill.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
Somersets will not be liable for loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may affect your computer equipment, programs, data or other proprietary material due to your use of this website or any linked website.
Complaints and disputes
If you wish to complain about any matter, contact Somersets at contact@somersets.com and include relevant order details where applicable.
Your use of this website is governed by English law, and the parties submit to the exclusive jurisdiction of the English courts.