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Frequently asked questions

We hope this page will help answer any questions you may have and provide more information on our brand and values.

01

Are your products tested on animals?

No, we do not use animals for testing.

02

Do you use any animal products?

No, all of our products can be used by vegetarians and vegans.

03

Where can I purchase Somersets products?

In the UK you can purchase Somersets online or in store from Whole Foods and independent pharmacies. You can also ask your local pharmacy to obtain it for you.

04

What products are available in the Somersets range?

Following the success of Somersets Shaving Oils, we expanded the range into a full skincare and shaving line. Somersets offers normal and sensitive regimes, with shaving, cleansing and moisturising products to meet different needs, alongside a growing women's range.

05

What happens if I don't like the results of Somersets products?

Our products have been carefully developed to work, and Somersets has historically offered a money-back promise: the best shave or your money back. Over the years, only a small number of refunds were needed, and many customers reordered once they received a new sample and detailed usage guidance. If you are not happy with the results, please get in touch, we are here to help resolve things with you.

06

Are Somersets Shaving Oils natural products?

Somersets Shaving Oil is made from pure plant extracts, with no chemicals, alcohols, petrolatum or preservatives.

07

What are the benefits of natural shaving oils?

Synthetic materials in skincare products can increase the risk of clogging pores, which can be detrimental to the skin. Natural products are less likely to do this.

08

How do I get the perfect shave?

We believe we have created a formula and range to give you an incredible close shaving experience and smooth skin afterwards. First use Somersets Exfoliating Face Scrub or Anti-Bacterial Face Wash to prepare and clean your skin. Then shave with Somersets Shaving Gel or Shaving Oil, and finish with Somersets Moisturiser or Balm. Be sure to follow the usage guide for best results.

09

Do Somersets shaving products help reduce razor burn?

The lubrication in Somersets products helps reduce razor burn. Even after the razor has passed, some oil remains on the skin, so you can cover the same area several times for a close shave while minimising razor burn.

10

What should I do if my razor clogs when using Somersets Shaving Oil?

Tap the razor on the basin while running it under hot water. If you are in a very hard water area, try leaving a bar of soap in the basin; this can release surface tension and help loosen shaving debris.

11

Will Somersets Shaving Oil leave an oily residue on my skin?

The oil rests on the surface of the skin during shaving and is wiped off during the shave process. What remains has a positive hydrating effect.

12

Is it really possible to achieve a great shave without lather or foam?

Yes. Shaving Oils and Gels are clear, so you can see exactly what you are shaving and get a more precise shave. Some foams contain chemicals and surfactants that strip the skin of natural moisture, leaving it dry and uncomfortable.