Customer Care
Somersets wants customers to feel looked after. If anything arrives damaged, incorrect or not as expected we are here to help.
If your order arrives damaged, incorrect or incomplete, contact Somersets at contact@somersets.com as soon as possible and include your order number.
Depending on the situation, Somersets may offer advice, a replacement, a refund or another practical solution.
For most online orders in the UK, you can tell Somersets that you want to cancel within 14 days of receiving your goods. You then have another 14 days to return them.
Returned items should be unused, complete, and returned with reasonable care. Refunds are made to the original payment method.
Somersets will wait until the returned goods have been received before issuing the refund.
Because Somersets sells shaving and skincare products, opened or unsealed items are not suitable for return as they cannot be resold for health or hygiene reasons.
This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.
Where a refund is due after cancellation, Somersets refunds the standard outbound delivery cost where required by UK consumer law. If you chose a more expensive delivery option, only the standard delivery cost may be refundable.